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Resolve Outcome Values And Parent Dependency (Doc ID 2592981.1)

Last updated on NOVEMBER 13, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


We have activated the out-of-the-box option to SR Resolution.

Customer was trying to set up the lookups for ResolveOutcomeCd and ResolutionCd.

What they needed is to set up dependency between them.
1- Navigate to Application Composer.
2- In the Setup and Maintenance work area, go to the following: Search
3- Manage Service Request Outcomes and Resolutions
4- Create Childs (will created on ORA_SVC_SR_RESOLUTION_CD lookup automaticaly )
5- Click Save and Close.

Need is a way to import these map dependencies.


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