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APIPCS Analytics are not working (Doc ID 2593405.1)

Last updated on MARCH 27, 2020

Applies to:

Oracle API Platform Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, API Analytics

ACTUAL BEHAVIOR
---------------
API Platform CS analytics does not show any data

ERROR:

------------

[09-18 07:35:23:ERROR oracle.apiplatform.analytics.agent.common.AgentTaskRunner] run(): OcsgLogstashProcessController: Exception (IGNORE):

oracle.apiplatform.analytics.agent.exceptions.RestCallException: javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=idcs-xxxxxxxxxxxxxxxxxxxxxxxxxxxxx.identity.oraclecloud.com.
at oracle.apiplatform.analytics.agent.rest.ManagementRestMethods.getToken(ManagementRestMethods.java:127) ~[oracle.apiplatform.analytics.agent.jar:?]
at oracle.apiplatform.analytics.agent.rest.OcsgManagementCalls.getIDCSBearerToken(OcsgManagementCalls.java:133) ~[oracle.apiplatform.analytics.agent.jar:?]
at oracle.apiplatform.analytics.agent.rest.OcsgManagementCalls.getBearerToken(OcsgManagementCalls.java:158) ~[oracle.apiplatform.analytics.agent.jar:?]
at oracle.apiplatform.analytics.agent.rest.OcsgManagementCalls.callLogFileOffsets(OcsgManagementCalls.java:167) ~[oracle.apiplatform.analytics.agent.jar:?]
at oracle.apiplatform.analytics.agent.common.LogstashProcessController.callLogFileOffsets(LogstashProcessController.java:503) ~[oracle.apiplatform.analytics.agent.common.jar:?]
at oracle.apiplatform.analytics.agent.common.LogstashProcessController.updateSinceDbWithLogFileOffsetsCall(LogstashProcessController.java:464) ~[oracle.apiplatform.analytics.agent.common.jar:?]
at oracle.apiplatform.analytics.agent.common.LogstashProcessController.startLogstash(LogstashProcessController.java:265) ~[oracle.apiplatform.analytics.agent.common.jar:?]
at oracle.apiplatform.analytics.agent.common.LogstashProcessController.doTask(LogstashProcessController.java:130) ~[oracle.apiplatform.analytics.agent.common.jar:?]
at oracle.apiplatform.analytics.agent.common.AgentTask.execute(AgentTask.java:60) ~[oracle.apiplatform.analytics.agent.common.jar:?]
at oracle.apiplatform.analytics.agent.common.AgentTaskRunner.run(AgentTaskRunner.java:111) [oracle.apiplatform.analytics.agent.common.jar:?]
at oracle.apiplatform.analytics.agent.common.AgentTimer$1.run(AgentTimer.java:30) [oracle.apiplatform.analytics.agent.common.jar:?]
at java.util.TimerThread.mainLoop(Timer.java:555) [?:1.8.0_221]
at java.util.TimerThread.run(Timer.java:505) [?:1.8.0_221]

Cause

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In this Document
Symptoms
Cause
Solution
References


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