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Accounts Search Page Blank on Service Request Object - How to Enable Access (Doc ID 2593577.1)

Last updated on JULY 11, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Service Requests

ACTUAL BEHAVIOR
---------------
- When going to Navigator -> Services -> Accounts, user landing in a blank page.
- When going to Navigator -> Services -> Contacts, user landing in a working search page.

EXPECTED BEHAVIOR
-----------------------
- When going to Navigator -> Services -> Accounts, a correct Account landing page should have been loaded.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigator -> Services -> Accounts
2. Blank Page Loaded

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Account Landing Page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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