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Search Results Showing Deleted Territories (Doc ID 2593850.1)

Last updated on OCTOBER 07, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
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Search results showing Deleted territories

When performing  a search using the default “Find” text box, the results bring up all of the previous and deleted Territories for the user.

If perform the search inside of the Advanced lookup, they only get their current Territories.

When go into Advanced, the ‘All Territories’ Saved Search is no longer showing by default.
It’s now blank, and they have to select the view before searching.

EXPECTED BEHAVIOR
-----------------------
Deleted Territories should not show up.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform a search using the default “Find” text box
Observe that the results bring up all of the previous and deleted Territories for the user.

2. Perform a search using the Advanced search
Only the current Territories for the user are shown.

Cause

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In this Document
Symptoms
Cause
Solution
References


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