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Unable To Access OSN After Changing The User Name (Doc ID 2594383.1)

Last updated on DECEMBER 20, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, CX Integration

ACTUAL BEHAVIOR
---------------
After changing the user name of the existing users, they are unable to access Social subtab

EXPECTED BEHAVIOR
-----------------------
The users must have access to the subtab

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change the user name of the existing users from Manage Users
2. Login with the new username and go to Opportunities -> Edit-> Social subtab


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cannot access OSN/Social subtab

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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