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Diagnostics Tests Is Failing With The Associated Application CrmPerformance Is Not Running (Doc ID 2594650.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

Customer is trying to run diagnostic test to debug a territory assignment issue, and they got this below error.

Critical: Thread 1158580: An error occurred while executing test: oracle.apps.sales.terrMgmt.territories.testDef.assignment.TMAssignmentInformationTest: Could not invoke test. Reasons could be because (a) The associated application CrmPerformance is not running (b) Credential Store and Permissions have not been set up correctly (c) The test is being invoked from outside the J2EE context.
oracle.apps.fnd.appltest.diagfwk.common.DiagfwkException: Could not invoke test. Reasons could be because (a) The associated application CrmPerformance is not running (b) Credential Store and Permissions have not been set up correctly (c) The test is being invoked from outside the J2EE context. at oracle.apps.fnd.appltest.diagfwk.engine.impl.TestRunner.runTestViaMBean(TestRunner.java:324) at oracle.apps.fnd.appltest.diagfwk.engine.impl.TestRunner.run(TestRunner.java:224) at oracle.apps.fnd.appltest.diagfwk.engine.impl.TestRunner.doRun(TestRunner.java:152) at oracle.apps.fnd.appltest.diagfwk.engine.DiagRunnable.run(DiagRunnable.java:68) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471) at java.util.concurrent.FutureTask.run(FutureTask.java:262) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622) at java.lang.Thread.run(Thread.java:745)
Fix Information: An unexpected error was encountered. Please contact your system administrator.

Customer was trying to run diagnostic test '‘Test for Data Usedby Assignment Manager’ with the user integrator

Cause

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In this Document
Symptoms
Cause
Solution
References


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