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Ability To Add Aditional Custom Values In Activity Objective (Doc ID 2594759.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.07.0 version, Microsoft Office 365
Activity Objective field needs to be displayed on the layout of activities of type Phone call, in all channels.
The problem is in SUI users can add additional custom values on their own, whereas in O 365 integration and CX mobile they are limited to the ones already defined.

Is there a limitation of the field when used in other places than SUI?
 

Solution

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In this Document
Goal
Solution


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