Fusion Absence Management: Troubleshooting Absence Approval Flow
(Doc ID 2594796.1)
Last updated on AUGUST 03, 2023
Applies to:
Oracle Fusion Absence Management Cloud ServiceInformation in this document applies to any platform.
Purpose
To help Support Analysts to troubleshoot approval flow issues encountered in Fusion Applications.
This guide is ONLY for INTERNAL use.
This guide applies only for cases when the issue is reported for one approval flow (e.g. absence approval flow).
This guide does not apply for cases where ALL approval flows are affected.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Troubleshooting of absences approval issues - Points to be considered |
| 1) Absence was submitted, is in Awaiting approval status but manager did not received any notification (BPM or Email). Admin is not able to find any notification in the BPM Worklist |
| 2) Manager has approved the transaction but the absence status is Awaiting approval (OR Awaiting withdrawn approval) |
| 3) How to find what approval rule was fired? |
| 4) Why the absences with expired transaction has Denied status instead of Expired? |
| 5) If the customer is not getting notifications in Email/Bell icon but the notifications are present in BPM worklist |
| 6) No attachments in email notifications |
| 7) The notification is not actionable |
| 8) When the error in the SOA fault is: THE RECORD SUPERVISOR DOES NOT EXIST WHILE RECORDING ABSENCE |
| 9) Unable to revert the Task title of the absence approval notification back to the original |
| 10) Transactions are showing as stuck in TAC and got into awaiting approval mode. But, from BPM console they are showing as normal approval. |
| 11) Email/Bell notification not working |
| 12) Soa Instance is not created for the absence recorded |
| 13) Steps enable/disable BIP notification for Absence module |
| 14) How to customize RTF template for BIP absence notifications. |
| 15) Composites for absence |
| 16) BIP notification - History area is missing |
| 17) Manager Does Not Receive FYI-mail In Approval Workflow |
| 18) Some sample examples for Rule configuration |
| FAQs |
| Why was a transaction automatically approved when a newly added participant rejected the transaction? |
| Why didn’t the Initiator receive an email notification on completion of the transaction? |
| Why doesn’t the e-mail notification contain the Approve and Reject buttons? |
| How to find out who is assigned a Workflow Notification for approval? |
| References |