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BUTTONS TO EDIT, CREATE AND SET PRIMARY COLLAPSE IN CUSTOMER BANK ACCOUNT REGION (Doc ID 2594938.1)

Last updated on JUNE 25, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION
==================

When attempting to review or create bank accounts at account or site level, the buttons to create, edit and set as primary are collapsed and can be seen only after clicking on the '>>' button.


EXPECTED BEHAVIOR
-----------------------
Following buttons are available after clicking on  "&parent=EXTERNAL_SEARCH" rel="nofollow"  :
    Create a Bank Account and Assign it to this Payer
    Add an existing Bank Account to this Payer
    Edit
    Set Primary
These buttons should be available all the time and should not collapse.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Billing > Manage Customer
2. Look for a customer
3. Open Account and under Payment Details create a new Payment Instrument (Bank Account)
4. Click on Create a bank account and assign it to the payer
5. Create a new bank. Click on Save and Close
6. In the Edit Account UI, Click on Save and Close
7. In Manage Customers UI click on the Account.
The  buttons ('+', Edit etc) collapsed and can be seen under '>>' button.


Cause

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In this Document
Symptoms
Cause
Solution
References


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