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Cloud User Is Unable To Change Or Reset Password (Doc ID 2595103.1)

Last updated on APRIL 09, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.2 and later
Information in this document applies to any platform.


A user is unable to "change his password" - gets error IAM-3040003 : An exception was encountered while performing operation.

The cloud admins have reset the password multiple times, and the user account is NOT locked or disabled.

User is able to login using the temporary password (supplied by the cloud admin), but is unable to update his password or complete the challenge questions.




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