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Office365 plugin: User is Able to Create Duplicate Contacts (Doc ID 2595354.1)

Last updated on JANUARY 06, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Sales for Microsoft Office 365

Duplication logic in OEC not triggered through Office365

Customer ran the key registration for Enterprise Data Quality, and verified the "real-time" duplicate identification works in SUI during Contact creation. However, they are able to create the exact duplicate through O365 side panel , so it is not firing the OEC logic



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