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Merge Error: The status is invalid. Valid values are active and inactive. (HZ-120268) (Doc ID 2595976.1)

Last updated on DECEMBER 12, 2019

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Data Quality, Customer Hub

Merge Request 300000030375849 results in error.

ERROR
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The status is invalid. Valid values are active and inactive. (HZ-120268)

STEPS
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The issue can be reproduced at will with the following steps:
1. From the Customer UI, create a merge request
2. Run task Setup and Maintenance > Run Request Dispatch Job
3. Navigate to Customer Data Management > Duplicate Resolution
4. Click on the merge Request Id
5. Click the Override button
6. Merge the Customer Accounts and submit the request
7. Run task Setup and Maintenance > Run Request Dispatch Job; the request ends in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the merge request.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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