Paying Customer Not Available On Invoices Imported Using AutoInvoice (Doc ID 2596064.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
User is importing invoices using Import AutoInvoice, but on few transactions Paying Customer and Receipt Method details do not default.
As the Receipt Method is not available, Auto Receipt creation process does not create receipt for these transactions. Additionally, as the Paying customer details are not available, user gets an error if user tries to manually add the Receipt Method on these transactions.

EXPECTED BEHAVIOR
-----------------------
Receipt Method and Paying Customer details should automatically default.

STEPS
-----------------------
The issue is not reproducible at will and occurs intermittently
1. Enter data into AutoInvoice Import spreadsheet and generated csv and zip file
2. Upload the file and run Import AutoInvoice
3. Verify that for some of the transactions, Receipt Method and Paying Customer details are not populated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot automatically generate receipts for the transactions where Receipt Method is not available.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.