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Customer Notes Are Not Getting Saved (Doc ID 2596231.1)

Last updated on FEBRUARY 05, 2024

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Setup Module

ACTUAL BEHAVIOR
---------------
Customer notes are not saved after creation.

EXPECTED BEHAVIOR
-----------------------
Customer notes should be stored and able to be queried after saving.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add customer note
2. Save
3. Query customer and verify note is missing


Cause

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In this Document
Symptoms
Cause
Solution


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