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How are the Facts in "Service - CRM Service Request Milestones Real Time" calculated? (Doc ID 2596360.1)

Last updated on OCTOBER 06, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.07.0 version, Analytics

Analysis of Service Requests milestones is blank

Customer is trying to create an analysis of service requests milestones using the subject area "Service - CRM Service Request Milestones Real Time" and the following fields:

Service Request Id
Service Request Milestone Id
Milestone Label
Delay Time
Due Date

Facts:
# of Completed Expired Milestones
# of Expired Milestones

The problem is that the results of "Delay Time", "Due Date", "# of Completed Expired Milestones" and "# of Expired Milestones" are blank or in the case of the Facts zero.
 

Solution

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In this Document
Goal
Solution
References


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