My Oracle Support Banner

Oracle Analytics Cloud (OAC) Integrated with Oracle Identity Cloud (IDCS) and Azure as the Identity Provider (IdP) Throwing "There is a Problem with your account. Please contact Support" on Login just after a Logout (Doc ID 2596741.1)

Last updated on JANUARY 11, 2022

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.


We have integrated Oracle Analytics Cloud (OAC) with Oracle Identity Cloud (IDCS) using as an Identity Provider (IdP) Azur.

Login works fine, however when we try to logout and login back we get the IDCS error: "There is a Problem with your account. Please contact Support"

Below the steps that reproduce the issue for clarity:


Logout from OAC

After login out from OAC we will end up in the Azure logout screen:


Now without closing our browser, access OAC.

We will be redirected to Azure to login as we can see below:


Login with the same user and the login will end up with IDCS throwing the following error:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.