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Insights Only Shows Activity for a Single Skill, Even if Different Skills Are Involved (Doc ID 2597199.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Digital Assistant - Version 19.1.5 and later
Information in this document applies to any platform.

Goal

If one Skill has some intent that gets resolved using another skill (for example, qna or small talk or unresolved intents), the insight reports extracted from the second skill show no activity.
This happens because the report shows the complete conversation associated to the first bot.
It is not possible to get a way to identify the activity for other skills. In this scenario, it can be used to further analyze all unresolved intents in order to improve their resolution.
In the current UI, this can be done within the first skill, but there is no way to assign an intent from the second skill.

As an example:
Skill B1 defines that unresolved intents will be routed to B2.
If a conversation that started from B1 goes to B2, it will only show in the Insight reports from B1.
If the Insight report from B2 is executed, it shows no activity.

How can this be handled?
 

Solution

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