My Oracle Support Banner

Call Report Meeting Minutes Text Box Becomes Blank or Text Disappears While Enter Text And User Stay Idle For 2-3 Minutes On Same Screen (Doc ID 2598302.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

Call Report Meeting Minutes is getting Blank while entering for 2-3 minutes

Sales user is creating Call Reports from Appointments.
While entering his meeting minutes if he pauses for 2 minutes it deletes his entire text.
This happened while the Sales user was working from desktop and he got a call from customer, when he looked back it was blank.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.