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Retry Retro Process is not changing the status of the new events to Complete (Doc ID 2598456.1)

Last updated on OCTOBER 11, 2019

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Global Payroll

ACTUAL BEHAVIOR
---------------
Retro process for an employee who has events as completed is marked for retry. After changing an element entry a new event is created having awaiting processing Status. Retry the retro process is not changing the status of the new event even though the retro amount is calculated.
The status of the new event is changed to Complete only after submitting a new retro process.

EXPECTED BEHAVIOR
-----------------------
New created event status should be set as completed after retry

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process retro for a employee who has events -- event status is complete
2. Mark it for retry--Event is still in complete status
3. Make an element change--New event is created
4. Retry the retro process -- New event's status is still awaiting processing



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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