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Office365: Error Message Contains HTML Tags (Doc ID 2598491.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Microsoft Office 365

When attempting to associate a non customer prospect account in the contact, O365 correctly throws an error; however, the error shows HTML tags.
The following error look like the following:

ERROR
-----------------------
Actual Behavior- "

The selected Account is not a Verified account and cannot be associated.

" error is thrown.

Desired behavior - Error "The selected Account is not a Verified account and cannot be associated." should be thrown without HTML tags"



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Office 365 client and UAT.
2. From the navigator go to contacts.
3. Select a contact and in the account field, associate a prospect account (non customer).
4. Click on save and continue.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users will receive error messages that are not aesthetically pleasing.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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