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When using the Add: Resources dialog, in the search results some Resources are missing the values Name and Email (Doc ID 2598627.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When using the Add: Resources dialog, in the search results some Resources are missing the values Name and Email.
Also, when using the Select: Owner page, in the search results some Resources are missing the value E-Mail.


EXPECTED BEHAVIOR
-----------------------
All resources should have Name and Email in the search.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Sales > Activities
3. From the My Tasks subtab, search and edit a task
4. Switch to the Resources subtab
5. Click the Add Resources button
6. Enter the criteria and click the Search button; in the search results some Resources are missing the values Name and Email

OR

1. Sign-on to application
2. Navigate to Sales > Activities
3. From the My Tasks subtab, search and edit a task
4. Click the Owner search
5. Enter the criteria and click the Search button; in the search results some users are missing the value for Email

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, some resources are missing the Name and Email.

Cause

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In this Document
Symptoms
Cause
Solution
References


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