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Action configured with "Save .." not available for configuration in Service Request Object (Doc ID 2599890.1)

Last updated on OCTOBER 14, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

Action configured with "Save and edit the record" or "Save the record and return to the previous page" options cannot be selected in the Details Layout Page (is greyed out).

create action button on Service Request object
pages -> details page page layouts -> custom layout ->edit summary -> button cannot be selected (button is greyed out in Available buttons)

However the button is available only if 'Do not save the record' option is used when creating the action.

Cause

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In this Document
Symptoms
Cause
Solution
References


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