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Oracle Fusion Learning Cloud: Unable to Access the Social Tab from the Learning Community (Doc ID 2600127.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

The Learning Specialist was previously able to access the Social pages (from the Oracle Learning Community).  However, suddenly, it is not possible for the Learning Specialist to access any of the social pages on Learning. When attempting to click on 'Social' it's greyed out.  For example:

However, it has previously worked fine (and no roles have changed).

When checking the setup as follows:

The attributes have been added, but clicking on "Synchronize" gives:

"Unable to connect to the Oracle Social Network.  Contact your application administrator to verify the configuration"

When attempting to manually connect to the Oracle Social Network from:
https://<environmentname>.<domain>/osn

It is not possible to connect.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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