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Channel Type Get's Cleared (Doc ID 2601630.1)

Last updated on OCTOBER 18, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.04.0 version, Leads / Sales Campaigns

Customer is creating Leads from Eloqua. The lead is successfully created, but the Lead Channel is not populated (has blank value).
The blank value is caused by a Before insert in the Database trigger, that it's setting a different BU at lead creation.

Steps:

1. Create a Before Insert trigger to set Business Unit Id to a different business unit.
2. Create a Lead and select Channel Type as Web in create page
3. Save and Continue
4. In edit page, the channel type gets cleared.

Solution

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In this Document
Goal
Solution
References


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