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OEC Analytics: Opportunity Report Does Not Show Opportunities With Deleted Accounts (Doc ID 2601672.1)

Last updated on OCTOBER 18, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Analytics

ACTUAL BEHAVIOR
---------------
After deleting accounts in Simplified UI (SUI), the Opportunity report does not show the opportunities associated to those accounts

EXPECTED BEHAVIOR
-----------------------
Expected to see all opportunities

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run custom report based on Sales - CRM Pipeline as the example:

SELECT
"Sales - CRM Pipeline"."Competitor"."Competitor Name" s_1,
"Sales - CRM Pipeline"."Customer Organization Extension"."Extension Attribute Character 003" s_2,
"Sales - CRM Pipeline"."Customer"."Customer Name" s_3,
"Sales - CRM Pipeline"."Customer"."Customer Row ID" s_4,
"Sales - CRM Pipeline"."Employee"."Employee Name" s_5,
"Sales - CRM Pipeline"."Opportunity Extension"."Extension Attribute LOV 003" s_6,
"Sales - CRM Pipeline"."Opportunity Extension"."Extension Attribute LOV 013" s_7,
"Sales - CRM Pipeline"."Opportunity Extension"."Extension Attribute LOV 037" s_8,
"Sales - CRM Pipeline"."Opportunity Extension"."Extension Attribute Number 008" s_9,
"Sales - CRM Pipeline"."Opportunity"."Created Date" s_10,
"Sales - CRM Pipeline"."Opportunity"."Effective Date" s_11,
"Sales - CRM Pipeline"."Opportunity"."Opportunity ID" s_12,
"Sales - CRM Pipeline"."Opportunity"."Opportunity Name" s_13,
"Sales - CRM Pipeline"."Opportunity"."Opportunity Number" s_14,
"Sales - CRM Pipeline"."Opportunity"."Reason Won or Lost" s_15,
"Sales - CRM Pipeline"."Opportunity"."Revenue Probability" s_16,
"Sales - CRM Pipeline"."Opportunity"."Status Name" s_17,
"Sales - CRM Pipeline"."Revenue"."Revenue Win Probability" s_18,
CAST("Sales - CRM Pipeline"."Opportunity"."Last Update Date" AS DATE) s_19,
"Sales - CRM Pipeline"."Pipeline Facts"."Opportunity Revenue" s_20
FROM "Sales - CRM Pipeline"
WHERE
("Customer"."Account Owner Name" NOT IN (X', 'Y', 'Z'))

2. Customer noticed there are missing opportunities that can be seen in UI but not in BI

The records not showing in BI have the Account Deleted
If customer opens an Opportunity, remove the Account on the Opportunity that was deleted, and picks a different Account, the Opportunity will show up on the report



Cause

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In this Document
Symptoms
Cause
Solution
References


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