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500 Error when Accessing the Transaction Manager after a Site Refresh (Doc ID 2601724.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 19 A and later
Information in this document applies to any platform.

Symptoms

After a site refresh, when attempting to access the Transaction Manager via a custom button or action in CPQ, either on a quote or elsewhere in the site, a 500 error is returned:

500: Internal Server error

Reporting Runtime error (class com.bm.xchange.util.BMSystemException): com.bm.xchange.util.BMSystemException: Invalid process id.
com.bm.xchange.util.BMSystemException: Invalid process id.

Changes

 The site was recently refreshed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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