Fusion Benefits : Not Able To Select Waive Option (Doc ID 2602028.1)

Last updated on JUNE 08, 2022

Applies to:

Goal

Issue: Employee has selected Voluntary Life during open enrollment for the first time, it goes to pending action item, Later within the Open enrollment period if employee decide to waive Vol life coverage, system is not showing option to waive the coverage.

Steps:
1. Create 2020 open life event
2. Proxy in as user effective 11/05/2019
3. Select the Voluntary life plan
4. Submit the enrollments
5. Go back to the change benefit elections
6. Go to train stop voluntary life
7. Select Waive coverage for Voluntary life.
Expected Result: User should be able to make changes to Voluntary plans.
Actual results: All voluntary Life insurance are greyed out due to Interim and suspended row created for 01/01/2020
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.