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Failed To Connect To E-Signature Provider (Doc ID 2602072.1)

Last updated on JANUARY 14, 2020

Applies to:

Primavera Unifier Cloud Service - Version 18.1 and later
Information in this document applies to any platform.


Utilizing E-Signature setup for DocuSign® in a Non-Production Unifier instance, and have ability to successfully generate a token to test the connection, and connection is successful.

However, attempting to Self Sign or send a document for signature, error is received: ("Failed to connect to E-Signature provider." and "Failed to send document(s) for E-Signature" respectively).

This occurs with every document attempted.


Self Sign:   Failed to connect to E-Signature provider
Send:        Failed to send document(s) for E-Signature


  1. Sign into Unifier and navigate to the applicable Folder in the Document Manager
  2. Click the gear icon next to the applicable icon and select Self-sign or Send for E-Signature
  3. Corresponding error received to selection


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