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Can't Add A Resource To An Additional Calendar Sharing Levels (Doc ID 2603417.1)

Last updated on OCTOBER 23, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
A certain resource cannot be added to Additional Calendar Sharing Levels.

EXPECTED BEHAVIOR
-----------------------
The resource should appear in the search and allow it to be added to the Additional Calendar Sharing Levels.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Click on Settings and Actions > Set Preferences
3. Under Sales Cloud section, click on Calendar and Appointment Preferences
4. Under Additional Calendar Sharing Levels with Specific Resources, select Actions > Add Row (or click the Add Row icon)
5. From the Resource dropdown, select "Search..."
6. Enter First Name and click the Search button; the results do not show the resource.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a certain resource cannot be added to Additional Calendar Sharing Levels.

Cause

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In this Document
Symptoms
Cause
Solution
References


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