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Unbalanced Journal Entries Caused By Billing Event For Revenue Contracts (Doc ID 2604341.1)

Last updated on OCTOBER 31, 2019

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

User has some revenue contracts in the system which are failing Accounting due to unbalanced journal entries issue.

These contract have credit lines.

ERROR
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Issue: The subledger journal entry does not balance in the entered currency.
 Cause: The subledger journal entry does not balance in the entered currency and entered currency balancing is not enabled for the ledger.
 Action: Verify the entered amounts on the journal entry lines are correct or define a valid entered currency balancing account for the ledger.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create Contract Line with valid amount
2. Import Bill for the contract line
3. Credit the entire amount - Update the line amount to 0.
4. Import the credit memo bill


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create accounting for contracts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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