Service Categories Not Appearing In The Category LOV
(Doc ID 2605942.1)
Last updated on JUNE 30, 2022
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.
On : 11.13.19.07.0 version, Service Requests
When creating Service Requests, the users are not able to see any Categories in the Category choicelist field.
Since the Categories have been created, they should appear in the Category choicelist field
1. Create an SR
2. Go into the Category field and search
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document