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Error JBO-29000: Unexpected exception caught While Updating Work Order Status Using Web Service (Doc ID 2605954.1)

Last updated on JUNE 20, 2022

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On: 11.13.19.07.0 version, Service Requests

When attempting to update work order status,
the following error occurs.

ERROR
-----------------------
SVC-5295349The work order can't be updated. Review the Service Work Order documentation for more details.

]]><faultstring><![CDATA[JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000002472429 ] in WorkOrderEOJBO-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null: nullJBO-SVC:::SVC_FIELD_REST_UPDATE_ERR: <MESSAGE><NUMBER>SVC-5295349</NUMBER><TEXT>The work order can't be updated. Review the Service Work Order documentation for more details.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>]]></faultstring>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using a web service
2. Created a payload to update the work order status
3. Error returned


Cause

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In this Document
Symptoms
Cause
Solution


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