Opportunity Change History Tab Missing Data
(Doc ID 2606152.1)
Last updated on JUNE 15, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, Opportunities
ACTUAL BEHAVIOR
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While reviewing the official documentation on Opportunity Change History and enabling the functionality in Opportunity Object, the tab is displayed within the Opportunity.
If the Opportunity is changed, the data is not captured in the change history.
https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/engagement/releases/19C/19C-engagement-wn.htm#F7515
EXPECTED BEHAVIOR
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The expectancy is to be able to capture the changes on an opportunity in the mentioned tab.
STEPS
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The issue can be reproduced at will with the following steps:
1. navigate to Opportunity Management
2. open an Opportunity
3. change details on Opportunity
4. go to Change History
5. changes are not reflected.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot review the changes on Opportunities in the Change History tab.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |