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Refund Stuck Pending For Older Orders (Doc ID 2606170.1)

Last updated on OCTOBER 31, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.


Why cant I refund an order after a significant period of time has passed?


If you try to refund an order that was placed, for example, with paypal, that was placed more than 6 months ago, Paypal will not refund orders placed more than 6 months in the past, and the refund action in OCCS will remain PENDING_REFUND because we are waiting for the refund confirmation. Often times customers will manage the refunds in an OMS so most of this interaction with the payment provider and OCCS is managed on the customers end.



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