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Report Mail Download Errors with "Mail file null is invalid. It can not be retrieved" (Doc ID 2606358.1)

Last updated on NOVEMBER 01, 2019

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Hyperlink of Reports does not fetch the report post 19C upgrade on production application

After 19C Upgrade, user are not able to download the reports with the hyperlink given in the mail. Users used to receive mails for reports which have attachment file greater than 5,000,000 bytes. These mails contain a hyperlink clicking which downloads the reports to users computer.

Post upgrade this has stopped working and when you click on the hyperlink it displays you message "Mail file null is invalid. It can not be retrieved." on the browser.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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