Oracle Fusion Recruiting Cloud: Notification Emails Are Not Received (Doc ID 2606611.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Problem Description:

Users are not receiving emails for notifications, such as the following:

agent did not receive an Account Creation email with the credentials to access Oracle HCM
agent did not receive a Request to Submit Candidates invitation via email when the agent was invited to submit candidates for the requisition
approvers do not receive a Request for Approval email for job offers or requisitions
manager did not receive a CSP notification when a candidate reached a specific phase/state

The notifications are still available under the bell icon, but the emails are not being received.

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In this Document

Symptoms

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