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ERROR: When Accessing .ics Calendar Hyperlinks or Call-To-Action Buttons from an iPhone - "Cannot Subscribe" (Doc ID 2607082.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.


When trying to access an .ics calendar file using the iPhone email app, an error similar to the following is presented:

Cannot Subscribe
Could not subscribe to the calendar "<ICS_File_Name>" from "<URL_Domain>".

The link may be a regular text link or a call-to-action (CTA) button.



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In this Document
 Cause 1
 Cause 2
 Solution 1
 Solution 2
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