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Why when update the Affinity field in the Contact list layout within the Account Object the change is not reflected on the contact card? (Doc ID 2607285.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Contacts: Affinity field update not showing in Influence Map

When we update the Affinity field in the Contact list layout within the Account Object the change is not reflected on the contact card - we have to go to the contact object to update the field for the change to be reflected on the contact card in the Influence map - Is there a way to resolve this issue ?

We want changes on the contact list to be reflected on the Contact card on the influence map.
 

STEPS
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The issue can be reproduced at will with the following steps:
1.Navigate to Account
2.go to contacts subtab with list view
3.enter Affinity value click save
4.click Graphical view there is no Affinity emoji
5.But got to that contact in profile page there is no Affinity value
6.if we enter affinity value and click save it is saving and come back to Account-->contacts graphical view able to see emoji
but in list view is not updating with latest value it still with the value we enter the same page.


Cause

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In this Document
Symptoms
Cause
Solution
References


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