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Failed Network Erorr When Attempting To Save / Download PDF Documents While Using Google Chrome (Doc ID 2608499.1)

Last updated on NOVEMBER 07, 2019

Applies to:

Primavera Unifier Cloud Service - Version 18.8 and later
Primavera Unifier - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

On : Primavera Unifier

ACTUAL BEHAVIOR
---------------
When using Google Chrome and attempting to save a custom print as a .pdf file, the end user clicks the Download button and is prompted to enter a name and click Save.  The download/save process fails and the print is not saved to the computer and the following error is displayed in the Google Chrome download bar:

Failed - Network Error

EXPECTED BEHAVIOR
-----------------------
End users should be able to use Google Chrome to save a custom print as a .pdf file.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Primavera Unifier and access a record
2. Click on Action
3. Select Print -> Custom
4. In the pop up window that appears with the record, click Download
5. Notice that you are not able to save the file

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save the custom print as a .pdf file while using Google Chrome.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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