My Oracle Support Banner

"Reporting Hierarchy Generation" Failing and UI Data not Syncing with BI Report Data (Doc ID 2608548.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


Resource and Territory data is not synced on BI reports with what is in the UI.

1. Reporting Hierarchy Generation should be completed but errors out.
2. Customer had a massive sales org realignment last month, which brought changes in territory mgmt.

3. Most regional directors are not seeing the correct individuals in their region on reports.
4. Subject areas in BI reports are not reflecting the changes made on the app side.
5. This is incorrect on BI side, but on app side it looks correct.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.