O365 Add-in: Contact does not exist in Oracle Engagement Cloud
(Doc ID 2608635.1)
Last updated on JANUARY 04, 2021
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, Microsoft Office 365
ACTUAL BEHAVIOR
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Fusion user is not recognized as resource on O365 add-in
EXPECTED BEHAVIOR
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Fusion user should be recognized as resource in O365 add-in
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to O365 as user@xyz.com. Login works fine.
2. Create Event. Click on Engagement Cloud icon, it opens side panel. Resource is not recognized in the add-in. It shows message "Contact does not exist in Oracle Engagement Cloud"
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user cannot use O365 plugin
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |