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O365 Add-in: Contact does not exist in Oracle Engagement Cloud (Doc ID 2608635.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
Fusion user is not recognized as resource on O365 add-in

EXPECTED BEHAVIOR
-----------------------
Fusion user should be recognized as resource in O365 add-in

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to O365 as user@xyz.com. Login works fine.
2. Create Event. Click on Engagement Cloud icon, it opens side panel. Resource is not recognized in the add-in. It shows message "Contact does not exist in Oracle Engagement Cloud"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot use O365 plugin

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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