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RPASCE Client: '504 Gateway Time-out' Error Is Received While Trying to Login (Doc ID 2609115.1)

Last updated on JANUARY 10, 2024

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 18.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 18.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 18.0 and later
Information in this document applies to any platform.

Symptoms

The users are not able to access the Retail Predictive Application Service Cloud Edition (RPASCE) service and they are receiving '504 Gateway Time-out' error.

Steps to Reproduce:

1. Navigate to the Service URL.
2. Enter Username and Password.
3. '504 Gateway Time-out' error is received.

Changes

 

Cause

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