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Changing Account Adds New Account To Contact (Doc ID 2609436.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

On : NA version, Microsoft Office 365

Changing Account adds new account to Contact

When changing the Account to link the Contact to, it doesn’t replace the original account, but it adds to it. 

i.e. Try first adding the account “abc” to the Contact, and later change this account to “xyz”.

Now, both appear on the contact in the add-in , but when looking for the contact in OSC,  only 1 account (xyz).
 

Solution

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In this Document
Goal
Solution
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