Changing Account Adds New Account To Contact
(Doc ID 2609436.1)
Last updated on DECEMBER 22, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.
On : NA version, Microsoft Office 365
Changing Account adds new account to Contact
When changing the Account to link the Contact to, it doesn’t replace the original account, but it adds to it.
i.e. Try first adding the account “abc” to the Contact, and later change this account to “xyz”.
Now, both appear on the contact in the add-in , but when looking for the contact in OSC, only 1 account (xyz).
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