My Oracle Support Banner

Error: "Unexpected error. Please re-test the Gateway configured details in Company Workspace" running P6 to Unifier synchronization using Primavera Gateway (Doc ID 2610430.1)

Last updated on MAY 06, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.9 and later
Primavera Gateway - Version 18.8 to 18.8 [Release 18.8]
Information in this document applies to any platform.


When clicking on the Get Data button for the Master Rate Sheet in Primavera Unifier the following error is returned:

Unexpected error. Please re-test the Gateway configured details in Company Workspace 

However when testing the Gateway connection the following is returned: Test Connection' button: Alert - Connection Successful! 

Steps to reproduce:

  1. Sign into Unifier.
  2. In USER mode navigate to the Company Workspace > Cost Manager > Master Rate Sheet  Click on Get Data (button) 
  3. Confirmation: Master Rate Sheet will be updated with the latest data from P6. Do you want to continue? - click Yes 
  4. Alert: Unexpected error. Please re-test the Gateway configured details in Company Workspace 
  5. In ADMIN mode under the Gateway node, Open the Gateway Integration that is defined and click on the 'Test Connection' button: Alert - Connection Successful! 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.