My Oracle Support Banner

Engagement Cloud O365 Plugin: Cannot Get Past Authorize Window (Doc ID 2611026.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Microsoft Office 365

Engagement Cloud log in issue with O365

When trying to log into the Engagement Cloud , we are having issues getting past the "Authorize" window. We now have multiple users with this issue

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When the user Launch the side panel , the 'Connect' button is shown as expected .
2. User Clicks on the 'Connect ' button and log in using OSC username and password .
3. The Authorize button shows up .
4. On clicking the Authorize button , a popup comes up and does not close .


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to O365 plugin

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.