Engagement Cloud O365 Plugin: Cannot Get Past Authorize Window
(Doc ID 2611026.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.19.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.04.0 version, Microsoft Office 365
Engagement Cloud log in issue with O365
When trying to log into the Engagement Cloud , we are having issues getting past the "Authorize" window. We now have multiple users with this issue
STEPS
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The issue can be reproduced at will with the following steps:
1. When the user Launch the side panel , the 'Connect' button is shown as expected .
2. User Clicks on the 'Connect ' button and log in using OSC username and password .
3. The Authorize button shows up .
4. On clicking the Authorize button , a popup comes up and does not close .
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot login to O365 plugin
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |