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ESS Job SR Queue Assignment not triggering WF after 19C (Doc ID 2611063.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

Below ESS job does the Q assignment and update the Service Request object. Object WF is written to capture the update and action the email notification. 19D this ESS job doesn't trigger WF update.

ESS Job : Service Request Queue Assignment

Customer doesn't have OMNI enabled. While OMNI run triggers the WF update.

Changes

 19D update.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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