ESS Job SR Queue Assignment not triggering WF after 19C
(Doc ID 2611063.1)
Last updated on NOVEMBER 14, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.
Below ESS job does the Q assignment and update the Service Request object. Object WF is written to capture the update and action the email notification. 19D this ESS job doesn't trigger WF update.
ESS Job : Service Request Queue Assignment
Customer doesn't have OMNI enabled. While OMNI run triggers the WF update.
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