My Oracle Support Banner

ESS Job SR Queue Assignment not triggering WF after 19C (Doc ID 2611063.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

Below ESS job does the Q assignment and update the Service Request object. Object WF is written to capture the update and action the email notification. 19D this ESS job doesn't trigger WF update.

ESS Job : Service Request Queue Assignment

Customer doesn't have OMNI enabled. While OMNI run triggers the WF update.

Changes

 19D update.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.