CX Mobile Error: Your changes could not be saved. The value being set for attribute OwnerName does not match the value derived from list binding LOV_OwnerName
(Doc ID 2611330.1)
Last updated on NOVEMBER 27, 2023
Applies to:
Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, CX Mobile Application
When trying to log a call in the Mobile CX Cloud App in the "Task Feature" within the app, user gets below error. Same issue is also seen in standard layout.
ERROR
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Your changes could not be saved. The value being set for attribute OwnerName does not match the value derived from list binding LOV_OwnerName
STEPS
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The issue can be reproduced at will with the following steps:
1. On CX mobile > Open existing account > Activities > Email > create email > Log a call > Save on the default values > See error
BUSINESS IMPACT
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The issue has the following business impact:
Customer has CRP facing top management , so this issue needs to be resolved asap
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |