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Fusion Applications - SA Legislation - System Is Not Paying Gratuity Payment (Doc ID 2611901.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.07.0 version, SA - Saudi Arabia Legislation

ACTUAL BEHAVIOR
---------------
For a terminated worker, the system is not paying the end of service (Gratuity Payment), although he is eligible for the payment.
On QP execution, encountered also the message: "Gratuity cannot be paid because the employee's contract has an expiration date and the employee has not completed two years of service."

EXPECTED BEHAVIOR
-----------------------
Gratuity should be paid as per Saudi Localization.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Terminate the employee
2. Run a QP and see the results


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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