Fusion Applications - SA Legislation - System Is Not Paying Gratuity Payment
(Doc ID 2611901.1)
Last updated on NOVEMBER 18, 2019
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.07.0 version, SA - Saudi Arabia Legislation
ACTUAL BEHAVIOR
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For a terminated worker, the system is not paying the end of service (Gratuity Payment), although he is eligible for the payment.
On QP execution, encountered also the message: "Gratuity cannot be paid because the employee's contract has an expiration date and the employee has not completed two years of service."
EXPECTED BEHAVIOR
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Gratuity should be paid as per Saudi Localization.
STEPS
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The issue can be reproduced at will with the following steps:
1. Terminate the employee
2. Run a QP and see the results
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |