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Approval Escalations are Using Old Supervisor Hierarchy (Doc ID 2611942.1)

Last updated on OCTOBER 22, 2021

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.19.07.0 and later
Oracle Fusion Expenses Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR


Escalation activities are going to the incorrect manager that used to supervise the user but no longer does


STEPS TO REPRODUCE


The issue can be reproduced at will with the following steps:

  1. Create invoice
  2. Let the invoice escalate
  3. See the task was assigned to the user's previous manager
     

Cause

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In this Document
Symptoms
Cause
Solution
References


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