My Oracle Support Banner

Office 365 Monitor: Last Sync Failed For 3 Users (Doc ID 2612245.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Microsoft Office 365

We have set the sync job to run every 2 h.
This job normally runs well and syncs the data every 2 hours. It works for the majority of the users.
However, in Office 365 Monitor it shows that it has failed for 2 particular users

 

ERROR
-----------------------
Synchronization has failed for 3 users




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Office 365 Monitor
2. See that Sync has failed for 2 users


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see consistency with sync in Office 365.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.